Returns & Exchanges
At Kala Brand Music Co., we want you to be completely satisfied with your instrument; if you are not happy with your purchase, you may return it within 30 days of delivery. All returned items must be in their original, showroom-ready condition with all included packaging and accessories.
Initiate Your Return
Visit our online returns portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Pack Your Instrument
Carefully repackage your item in its original box, ensuring all manuals and accessories are included to avoid restocking fees.
Ship It Back
Affix the provided shipping label to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our technicians inspect the instrument, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing